Application Support Manager – Sault Ste. News Mary

GAME ON – OLG needs you

We said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering exceptional gaming experiences through our digital, retail lottery and land-based casino channels. In our 2019-20 fiscal year alone, OLG achieved over $2.3 billion in net profits in the province of Ontario. OLG is now expanding its horizons even further, with a new strategic direction, to become a global leader in gaming entertainment with a globally admired digital platform.

We are ready to take this game to the next level and need an enthusiast Application Support Manager Provides day-to-day monitoring and maintenance of cloud and on-premises operations, including managing all aspects of the application environment to meet current and future application demand.


Attached to the Sr Manager Application Support, you will be required to:

  • Executes day-to-day delivery of cloud/on-premises application operations activities, including maintenance (daily checks, fixes or minor changes), upgrades/patches, preventive maintenance, optimization and life cycle management life (including decommissioning) to be able to provide stable and reliable services. technological solutions
  • Provides design and development of application enhancements using the Pillars of Cloud Operations best practices methodologies, tools, and framework to achieve quality standards consistently
  • Prepares and provides support in the implementation, testing and integration of new applications to ensure stability
  • Provides Tier 2 application support and supports Tier 3 application support as needed and escalates as needed to ensure issues are resolved in a timely manner
  • Supports technology asset management throughout the lifecycle, from application to decommissioning, to ensure accurate reporting and tracking
  • Supports the change and release management process, including defining strategy and release activities for change projects, service readiness and acceptance, and service transition
  • Develops and tests outage response, disaster recovery and business continuity plans to ensure adequate recovery time to minimize disruptions
  • Identifies, assesses and communicates cloud/on-premises operational risks and supports the development of recommendations outlining how to reduce any risk exposure
  • Maintains and updates documentation of key cloud operations processes and procedures to ensure safeguards are kept current and utilized by new entrants to enable business continuity


Professional experience: Minimum of six (6) years of experience in progressive roles within technology or a related function | Minimum of four (4) years of experience in cloud/on-premises/application operations in a fast-paced enterprise environment | Proficiency in fourteen (14) of the above core competency areas listed above | Provide subject matter expertise and/or guidance to the team

Education: Post-secondary degree, preferably in an information systems, business administration and/or project management discipline, or an equivalent combination of education, training and experience | Experience managing and maintaining on-premises and cloud application environments

Critical Skills:

Main knowledge around: Technical troubleshooting | App operation and health monitoring | Cloud Resource Management | Technology Systems Management | Application delivery process | Application software implementation | Application Maintenance | Software Installation and Support | Distributing software | Email Administration | Web Administration | Directory Service Administration | Mobile social apps | Computer Network Defense | OpenVMS

Secondary knowledge around: PC/workstation software | Performance measurement and tuning | Data Governance | Integration of systems and technologies | Middleware | Information Management | Data Management | Data warehousing | Data Movement Tools | Repository Tools | Database Structures | Content Management | Database Query and Access Tools | Object-Relational Database Systems (ORDMS) | Relational databases | Big data management and analysis | Document management | Elastic search | Kiban | Logstash | Scripting languages ​​| Blow | Korn shell | Python | DEC Command Line (DCL)

Negotiation and influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with the ability to immerse themselves in unique challenges and find creative solutions

Cooperation and fun: inclusive and collaborative working style while creating fun and excitement in our work

Integrity and trust: do what is right and operate with transparency and openness


Part of a larger image: socially responsible company that returns all profits to the province and the people of Ontario

Flexible work environment: to help balance work and life

You count: family-friendly work practices and remote work

Freedom to innovate: supports new and better ways to succeed

Be your Authentic Self: environment that values ​​diversity as a source of strength

Learning galore: 24/7 access to robust online learning programs

Public Service Pension Plan: participate in a large defined benefit pension plan sponsored by the Ontario government

Variable compensation program: performance-based incentives to share our success (permanent OLG employees only)

Learn about OLG – GAME ON!

OLG’s goal is to contribute to a better Ontario by providing great entertainment experiences for our customers. We are a multi-billion dollar organization with a wide range of business lines including lottery, land-based casinos, digital lottery and casino, horse racing and charitable gaming. OLG is in the midst of a massive transformation to become customer obsessed and take our digital business to a whole new level.

The key to our success is our people. Our culture will be based on real, positive partnerships that embrace trust, clarity and openness in everything we do. We support and empower employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family-friendly work practices, including remote work.

Equity, Diversity and Inclusion are essential elements of our culture, the cornerstone of our values ​​of respect, integrity, stewardship and excellence. At OLG, our employees have the space to be themselves and use their insights and skills for the benefit of the people and the province of Ontario.

As we reshape and grow our business, we are unwavering when it comes to living our purpose and ensuring our business delivers meaningful results. benefits for Ontarians. OLG’s net profits are reinvested in the province, contributing to the quality of life of Ontarians.

To learn more about OLG, visit our website at

We look forward to hearing from you, interested candidates should apply online by June 24, 2022.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time during the hiring process.

Thank you for your interest in this opportunity; however, only those selected for an interview will be contacted.